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Notice of Privacy Practices
Last updated: August 12, 2026
HIPAA
Important: THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
About This Notice
Effective Date: August 12, 2026
Hekma Inc.
7250 Redwood Blvd, Ste 211
Novato, CA
United States (US)
Phone: +1 94945-3271
Email: support@hekma.ai
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get a copy of your health and claims records
• You can ask to see or get a copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your health and claims records
• You can ask us to correct your health and claims records if you think they are incorrect or incomplete. Ask us how to do this.
• We may say "no" to your request, but we'll tell you why in writing within 60 days.
Request confidential communications
• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
• We will consider all reasonable requests and must say "yes" if you tell us you would be in danger if we do not.
Ask us to limit what we use or share
• You can ask us not to use or share certain health information for treatment, payment, or our operations.
• We are not required to agree to your request, and we may say "no" if it would affect your care.
• If you paid for a service out of pocket in full, you can ask us not to share that information with your health insurer, and we must agree unless a law requires disclosure.
Get a list of those with whom we've shared information
• You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive it electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
• You can file a complaint with us using the contact information above.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care.
• Share information in a disaster relief situation.
If you are not able to tell us your preference (for example, if you are unconscious), we may share your information if we believe it is in your best interest, or to reduce a serious and imminent threat to health or safety.
We never share your information for these purposes unless you give us written permission:
• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes
• Substance use disorder (Part 2) treatment records, except as described below
Special Protections for Substance Use Disorder Records (42 CFR Part 2)
If Hekma Inc. creates, receives, or maintains records related to substance use disorder diagnosis, treatment, or referral, those records are subject to additional federal confidentiality protections under 42 CFR Part 2, in addition to HIPAA:
• Your SUD patient records may not be used or disclosed to conduct a criminal, administrative, legislative, or civil investigation or proceeding against you, unless you have given written consent or a court order has been obtained.
• We may not use or disclose your SUD records for law enforcement purposes without your written consent or a qualifying court order.
• You have the right to obtain an accounting of certain disclosures of your SUD records.
• You have the right to file a complaint about the unauthorized use or disclosure of your SUD records with us or with HHS, free from retaliation.
• Federal law (42 U.S.C. § 290dd-2 and 42 CFR Part 2) protects information about your substance use disorder treatment. You may not disclose or make any further disclosure of this information unless expressly permitted by your written consent or as otherwise permitted under 42 CFR Part 2. A general authorization for release of medical or other information is NOT sufficient for this purpose.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways:
Treat you
We can use your health information and share it with other professionals who are treating you.
Run our organization
We can use and disclose your information to run our platform, improve services, and contact you when necessary.
Bill for services
We can use and disclose your health information to bill and get payment from health plans or other entities, where applicable.
How else can we use or share your health information?
We are permitted or required to share your information in other ways, usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
We may use or share your information as follows:
• Help with public health and safety issues
• Do research
• Comply with the law
• Respond to organ and tissue donation requests
• Work with a medical examiner or funeral director
• Address workers' compensation, law enforcement, and other government requests
• Respond to lawsuits and legal actions
Our Responsibilities
• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our website, and we will provide a copy to you.
Privacy Officer / Contact for Questions
If you have questions about this notice or about your health information privacy rights, please contact:
Syed Ahmed
Hekma Inc.
7250 Redwood Blvd, Ste 211
Novato, CA
Phone: +1 94945-3271
Email: privacy@hekma.ai