How to Request Deletion
You can ask us to delete your HEKMA account and the personal information associated with it at any time.
• Email privacy@hekma.ai from the email address on your account, with the subject "Delete my account".
• Or email support@hekma.ai if you are unsure which address your account uses.
We will confirm your request, verify your identity, and complete the deletion. You do not need an active account to ask us to delete information you previously submitted.
What Is Deleted
When we complete your request we delete the personal information you gave us, including:
• Your name, email address, phone number, and postal code
• Your eligibility questionnaire answers and any trial interest you expressed
• Newsletter subscriptions and any messages you sent us through the site or app
• Your account profile and preferences
What We May Keep
We may need to keep a limited amount of information after deletion, only where the law allows or requires it. This can include:
• Records we are required to retain under clinical research, health, tax, or accounting rules
• Information needed to resolve a dispute, prevent fraud, or enforce our terms
• Information already shared with an authorized study team before your request, where that team is an independent controller of its own records
Anything we keep for these reasons is limited to what is necessary for that purpose and is deleted once the purpose no longer applies. If you would like to know exactly what is retained in your case, contact privacy@hekma.ai.